Support

General Information

• Can I bring my PHAT to your Phoenix, AZ location for repairs?
• Do you sell used or refurbished PHATs?
• How do I become a PHAT dealer?
• Where can I buy a PHAT ride?
• Where is your showroom located?

Product Information

• How fast does a PHAT Ride go?
• How long does a PHAT Ride take to charge?
• How much does a PHAT Ride weight?
• What is the range of a PHAT Ride?
• What is the warranty for my PHAT?

Shipping & Delivery

• Do you offer expedited shipping?
• Do you offer in-store pickup?
• How long does it take to customize my PHAT and Ship?
• How will my PHAT ship?

Payments

• Do you offer a payment plan?
• What payment methods do PHAT Rides accept?

Returns and Cancellations Policy

• Can I change my order before it ships?
• How do I complete a return?
• What is your return/cancellation policy?

Service Troubleshooting

• Brake Issues
• Charger Related Issues
• Error Codes
• Headlight Not Working?
• Issue with display function and/or indicators?
• My Phat Ride is squeaking
• Speakers not working?
• Tire and Wheel Issues